Items can be returned for a full refund within 14 days from date of receipt, as long as the items are in their original condition, with no signs of wear/ damage. Buyer pays postage and is responsible for the item until it is received.
Sparklebutt does not refund any shipping charges. If you have applied a FREE SHIPPING discount to your order, the shipping costs will be deducted from your refund at a flat rate of £15 for international orders and £10 for all UK orders.
Sparklebutt does not refund any customs or tax charges. If you are returning an item from outside the UK you need to state that it is a return or it may be charged customs on arrival, which Sparklebutt will not be responsible for.
Please return orders to:Huboo Ref 3902, Sparklebutt
Unit 1, Vertex Park South
GENERAL ORDERING INFO
FREE SHIPPING for all orders, with the discount code when customers sign up to our mailing list.
Without the code, shipping is calculated by weight.
Please check if your country charges tax and duties on delivery (INCLUDING ALL EU ORDERS) - Sparklebutt will not be liable for these costs or return postage costs incurred if you refuse to pay this.
All items ordered are sent via Royal Mail first class signed for delivery or express international orders are with DHL.
All orders are processed within 1 working day, and should arrive within 2-4 working days (allow 5-15 working days for international orders).
Please check with us before ordering if you need something in a rush. We can often arrange express delivery.
Please notify us if your order has not been received within 14 days of order confirmation.
We accept most major credit / debit cards, including: Visa; Mastercard; Swith; and Solo.
Payments are taken through our secure Paypal page, where you can choose to pay via a Paypal account or by credit/debit card.
All information obtained during the check out process will not be shared, sold, or revealed to any entity outside of Sparklebutt. We may keep your email to send you news and information about new collections and events – please follow the unsubscribe instructions on receiving these emails if you don't choose to receive them.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
TERMS AND CONDITIONS KLARNA
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Sparklebutt is a safe website, and features a secure check out and payment facility. We do not store credit card details nor do we share customer details with any 3rd parties.
For any questions we haven't answered here please send us an email to email@example.com