RETURNS/ EXCHANGES

All items are shipped from our home in Cambridge, UK. 

SHIPPING

Items can be returned for a refund within 14 days from date of receipt, as long as the items are in their original condition, with no signs of wear/ damage.

Original postage costs on all orders will not be refunded, this includes cases where 'Free Shipping' has been applied. Customers will be charged for actual shipping prices, based on order weight. 

As a rough guide:

All domestic UK orders from £4.50

All international orders from £10

Sparklebutt does not refund any postage, customs or tax charges. If you are returning an item from outside the UK you need to state that it is a return or it may be charged customs on arrival, which Sparklebutt will not be responsible for.

Please return orders to:

Sparklebutt Returns
EH Fulfilment
Heavenly Valley Farm
Twenty Pence Rd
Wilburton
Cambridgeshire
CB6 3PU

Please include a note/ receipt inside the package with your name and email. We highly suggest sending returns tracked, Sparklebutt takes no responsibility over returns lost in the post.

Once a return arrives to our warehouse they can take up to 5 working days to process. 

 

EXCHANGES

Sparklebutt does not do free exchanges.

If a customer wishes to swap for another size/ colour or style, they will need to return the original item for a store credit and purchase the desired item separately.